A training program was organized at the Multi-Purpose Hall (MPH) in The Gaudium School, Kollur campus, on 19th March 2020 for the support staff team of The Gaudium School. The training session was facilitated by the field trainer of the Compass team, Mr. Sai Kumar. and the session was attended by 73 ‘ support staff members.
The first point covered in the training program was on communication and behaviour when it comes to customer service. The trainer spoke to the support staff on how to greet and communicate with parents, students and staff of the school. They were also instructed on how to prepare themselves for service, and the importance of grooming and hygiene. He emphasized on the delivery of quality service.
The next topic covered was the awareness of coronavirus. The support staff team were shown a factsheet on the same topic and were also instructed the steps to be followed such as the proper way of washing hands for 20 seconds and the do’s and don’ts when it comes to Coronavirus awareness. It was a very informative session on awareness as the session cleared their doubts and misinformation about the pandemic Corona. The support staff were very thankful as many were exposed to various incorrect information and myths.
The Support staff were also trained on soft skills in the training session. The session was concluded with a talk on general hygiene and its significance in work and life. The session was concluded with a vote of thanks.